Is Your Customers
Whether your goals are inward looking - at your own customer service business processes, creating efficiencies, improving quality, and lowering costs;
or outward looking - at how you serve your customers, their experiences and perceptions
Elevate your customer service
from request to resolution.
As certified ServiceNow Partners, and specialists in customer service management, we at ServiceCX combine the best customer experience practices with forward-thinking solutions.
ServiceNow’s Customer Service Management instantly transforms your digital capabilities.
By offering direct customer interaction, account management capabilities, omni-channel integration and a central system of action; it enables effortless connectivity through intelligent technology on a single platform.
Predict, analyse, and grow customers without interruption to your daily production schedules, integrate systems that work hard across all aspects of your business and strengthen relationships with your most valued customers.
The transformation towards creating a customer focused company is now a top priority for businesses looking to compete and thrive in today’s customer-centric world. The concept of transformation is not new; indeed, companies have always had to innovate and adapt. What has changed is that now digital technologies are driving a paradigm shift in customer and employee expectations. Todays customers choose to engage with organisations that can provide them with a personalised, hassle-free and complete experience. At ServiceCX, that is exactly what we do. Our raison d’être is to work with you, as a partner, de-mystify the technology choices and assist you in your transformational journey.