3CLogic is a leading cloud contact center platform modernising enterprise communications with employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. 3CLogic drives digital transformation by improving customer experience, organisational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
3CLogic’s unique solution is excelling in helping organisations deliver superior customer experience via Voice (VoIP, IVR) and other telephony channels, such as SMS, while reaping those valuable benefits.
3CLogic - Extend the value
of your Customer Service Management Solution
Complete your existing CSM solution for a whole omnichannel customer service experience with 3CLogic’s enterprise-grade cloud Contact Centre platform – better together.
With 3CLogic’s Contact Centre Integration for your CSM you can:
Solve issues faster
Create productive super agents
Boost customer satisfaction
Make the world of work, work even better – for everyone
3CLogic is consistently ranked among the most popular Apps on the ServiceNow Store and a ServiceNow Silver Technology Partner.
Adding the power and purpose of voice to digital channels is essential to providing superior customer experience. 3CLogic and ServiceNow are working together to make the world of work, work even better for you.
Extend the value of your ServiceNow investment with 3CLogic’s enterprise-grade cloud Contact Center platform specially designed to complement existing digital workflows (email and chat) for a complete omnichannel experience.
Organisations are provided greater change management control, with 3CLogic. The efficiency of department representatives (i.e. Customer Support, Help Desk, HR, etc.) can be enhanced with the use of 3CLogic. This improves administrative visibility into what drives successful customer engagements and outcomes. This is all from one, unified agent and administrative platform for ServiceNow CSM, ITSM or HR.
Ranked number 1 for Integration App and Call Center Solution on the ServiceNow Store for a reason.