Our Vision
At ServiceCX our vision is to positively transform the quality, consistency, reachability and manageability of ‘service delivery’ for our clients, with a laser focus on customer centricity and their experience with your company. This is achieved through the intelligent use of integrated technologies and services.
Our Mission
Our ultimate goal at ServiceCX is to delight customers by delivering our cloud/ IT service solutions as agreed and on budget.
At ServiceCX we provide a distinct blend of contact centre management experience and technical expertise.
The majority of our staff have over 20 years of contact centre solution delivery experience and if there is one unique quality we have it’s that we bring the human touch into what is the complex world of integrated solutions and tailored applications.
Its who we are
and what we do.
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Why ServiceCX?
The transformation towards creating a customer focused company is now a top priority for businesses looking to compete and thrive in today’s customer-centric world. The concept of transformation is not new; indeed, companies have always had to innovate and adapt. What has changed is that now digital technologies are driving a paradigm shift in customer and employee expectations. Todays customers choose to engage with organisations that can provide them with a personalised, hassle-free and complete experience. At ServiceCX, that is exactly what we do. Our raison d’être is to work with you, as a partner, de-mystify the technology choices and assist you in your transformational journey.
Meet The Team
We have built an extraordinary company and we are proud of our achievements for our customers, because our team
consists of extraordinary people.
One of our major strengths (and key differentiators) is our talented, dedicated team of highly experienced professionals, whom have unrivalled experience across many technologies and business sectors. We believe our credibility and the value we bring is based on our business acumen, as much as our technical knowledge. We work with our clients to fully understand their business challenges, pain-points and opportunities and then provide innovative solutions to not only address those issues but exceed their expectations.
Adrian McCann
Director
Mark Godfrey
Pre-Sales & Consulting Services Director
Sarah Barnes
Service Delivery Director
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