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The ultimate customer experience with telephony

ServiceCX's telephony solution drives amazing customer service outcomes with a fully enabled, enterprise-grade cloud Call Centre solution. 

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Let’s take your customer service to the next level

Self-service, chat and chatbots can go only so far. Transitioning seamlessly to the best live agent, and populating the agent’s screen with all the relevant customer’s information will turn a potentially disastrous customer interaction into a positive outcome.

Interactive Voice Response (IVR) Optimise IVR customer journeys for better service.

Without the right tools to efficiently handle incoming calls and client inquiries, responding to customer needs in a timely manner while making efficient use of your agent resources can be a challenge.

 

Our solution makes it easier to create and manage custom call flows while leveraging external CRM data or business workflows for a truly client-centric experience able to solve issues faster, while freeing your agents to tackle higher-value or complex interactions. Giving your customers an experience they can celebrate.

Discover the full benefits

Optimise Agent Efficiency

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Optimise Agent Efficiency

Give your agents the ability to work from a single pane of glass by our telephony solution with your CRM platform. Resulting in improved productivity and better customer satisfaction scores (CSAT).

See how our telephony solution integrates into your CSM

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Turn Conversational Insights into Action

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Turn Conversational Insights into Action

How did a phone conversation really go between an agent and a customer? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. Our telephony solution gives you the ability to transcribe calls, apply speech analytics and produce actionable data.

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Drive Measurable Results 

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Drive Measurable Results

Continuous improvement of your customer experience requires accurate measurement of your team’s CX performance. Our solution gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your customer journey and adjust accordingly.

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Improve the Customer Experience

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Improve the Customer Experience

A poorly conceived IVR can ruin a customer’s journey, leaving them frustrated and destroying enormous amounts of goodwill. Analytics provide you with forensic capabilities and insights into your IVR flows, uncovering bottlenecks, inefficiencies and hang-ups.

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