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The ultimate customer experience with telephony

ServiceCX's telephony solution drives amazing customer service outcomes with a fully enabled, enterprise-grade cloud Call Centre solution. 

 

Let’s take your customer service to the next level

Self-service, chat and chatbots can go only so far. Transitioning seamlessly to the best live agent, and populating the agent’s screen with all the relevant customer’s information will turn a potentially disastrous customer interaction into a positive outcome.

Interactive Voice Response (IVR) Optimise IVR customer journeys for better service.

Without the right tools to efficiently handle incoming calls and client inquiries, responding to customer needs in a timely manner while making efficient use of your agent resources can be a challenge.

 

Our solution makes it easier to create and manage custom call flows while leveraging external CRM data or business workflows for a truly client-centric experience able to solve issues faster, while freeing your agents to tackle higher-value or complex interactions. Giving your customers an experience they can celebrate.

Discover the full benefits

Optimise Agent Efficiency

Turn Conversational Insights into Action

Drive Measurable Results 

Improve the Customer Experience

START A PROJECT

We are ready for the challenge
enquiries@servicecx.co.uk

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JOBS

13 Vansittart Estate,
Windsor SL4 1SE, UK

020 7788 7626

We are always looking for talent
careers@servicecx.co.uk

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