How KAR Global used Five9 with their ServiceNow Customer Workflow [Case Study]
KAR Global: A global vehicle remarketing and technology solutions provider : to improve customer service and streamline operations
Five9 worked with the client to rapidly and efficiently implement the Five9 Genius™ Intelligent Cloud Contact Centre to provide a fully scalable and flexible maintenance experience. The Five9 platform included omnichannel support options such as email, chat, and social. Through the certified integration between Five9 and ServiceNow, KAR was able to connect the new cloud-based contact centre from Five9 to the Now Platform® from ServiceNow to drive more productivity and deliver end-to-end customer service.
“Our laser-focus on improving our customer experience required updating and integrating our technology solutions and, with the help of Five9 and ServiceNow, KAR is transforming the customer experience with seamless, streamlined communications,” said Adam Chobany, Product Manager for Unified Communications And Collaboration Services at KAR Global. “By being a market leader and providing superior customer support, we aim to be the customers’ automotive remarketer of choice.”