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  • Adrian McCann

React, respond and resolve customer’s pain points through intelligent technology

Strengthening customer interactivity has become the power force for companies across the globe. Business plans and objectives are fast becoming centralised on how to engage customers and increase overall retention.


Facing pressures to sustain customer relationships and deliver an efficient service experience, business leaders are veering towards technologies that can meet customer expectations through interactive channels and address pain points before they even surface.


With over 20 years in the service management industry, our team at ServiceCX understand the daily dilemmas companies face and the exponential costs inadequate resources can cause, which is why ServiceNow’s CSM is the only cost-effective solution to deploy.


Connecting your customer’s experience with the whole business by utilising the right department to effectively engage, address, resolve and prevent issues from reoccurring, ServiceNow’s CSM has the functionality to solidify relationships from business to customer and back again.


Through ServiceNow’s CSM end users and customers also have access to Knowledge Management Repositories, Community Forums, Service Catalogue and a Service Portal empowering them to help themselves without waiting for agents to service their requests.


The Customer Service Management out-of-the-box customer service portal offers a customizable online service experience.


Empowering customers with fast and personalized self-service, making it easy to:

  • Perform common requests such as address changes, warranty registrations and password resets with the service catalogue, using visual workflow and automation to orchestrate front-and back-end processes

  • Provide answers in a conversational format with Virtual Agent (chatbot)

  • Discover solutions by engaging with peers and experts in Communities

  • Find answers to common issues in Knowledge Management

Taken from https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-customer-service-management.pdf


By offering customers innovative self-service options, including automated solutions, reoccurring requests to conversational capabilities with chatbots; ServiceNow’s CSM excels engagement at exponential rates. Helping companies to leverage intelligent technology with information demands at the click of a button, it extends their self-service capabilities by providing a much more superior customer experience.


In one full sweep, ServiceCX together with global experts in cloud solutions, has revolutionised the customer service dilemma, transforming how customers are treated from beginning to end.


As a certified ServiceNow partner, ServiceCX are customer service specialists dedicated in delivering the best customer service experience through forward-thinking technologies. With over 20 years in the service management industry they are dedicated in providing customer-centric solutions to businesses of all sizes and capabilities.

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