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3CLogic’s customer experience Cloud Contact Centre Platform 

 

3CLogic’s Cloud Contact Centre Integration 
for ServiceNow CSM 

Adding the power and purpose of voice to digital channels is essential to providing superior customer experiences.

Extend the Agent Workplace

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Extend the Agent Workspace

Allow agents to field live client inquiries from within the ServiceNow Agent Workspace with our fully integrated Computer Telephony Integration (CTI) and softphone using ServiceNow OpenFrame and SSO.

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Build Your Ideal

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Build Your Ideal Customer Journey

Design, build and manage the ideal customer experience leveraging our drag-and-drop IVR designer right from ServiceNow. Easily configure simple or complex customer journeys, self-service workflows, or customised actions leveraging IF/THEN functions and ServiceNow data-dips for the best possible outcome.

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Simplify Client Outreaches

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Simplify Client Outreaches

Initiate click-to-call or click-to-SMS capabilities from Cases or Contact records whilst fully leveraging the rich customer and interactions data stored in your ServiceNow CSM solution for optimized client interactions, and agent productivity.

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Not Just Digital Channels — Omnichannel

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Not Just Digital Channels — Omnichannel

Avoid channel conflict with 3CLogic’s unique presence integration with ServiceNow digital workflows (email and chat) to deliver a truly omnichannel solution (voice and SMS) to manage all customer inquiries seamlessly - in relation to each other - from one unified platform.

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Automate Manual Tasks

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Automate Manual Tasks

Eliminate repetitive manual tasks by automating postings of agent activities, notes, call recordings, call transcriptions, result codes, and survey results to the appropriate ServiceNow case, contact record, or interaction.

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Create Super Agents

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Protect your data with encryption

Enhance your customer service team’s ability to offer personalised experiences with automated ServiceNow Case screen-pops, client identity pre-verification features, and real-time IVR journey details.

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