Delivering exceptional customer service experiences
THE WORLD'S MOST
Meet the 'Fastest-Growing' $1 Billion Enterprise Software Firm
ServiceNow sets $4 billion revenue target for 2020, expansion plans
Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.
Elevate your customer service from request to resolution.
Discover our Customer Service
Management Data Sheet
Excel in customer service with ServiceNow
As certified ServiceNow Partners, and specialists in customer service management, we at ServiceCX combine the best customer experience practices with forward-thinking solutions.
ServiceNow’s Customer Service Management instantly transforms your digital capabilities.
By offering direct customer interaction, account management capabilities, omni-channel integration and a central system of action; it enables effortless connectivity through intelligent technology on a single platform.
Predict, analyse, and grow customers without interruption to your daily production schedules, integrate systems that work hard across all aspects of your business and strengthen relationships with your most valued customers.
Proven to slash customer resolution times by a whopping 70%, connect customer service with other expert teams and resolve issues quickly and proactively. By providing you with a robust suite of applications built on a cloud platform, ServiceNow’s CSM, can radically transform how you communicate with your customers.
Connect customers and drive engagement through intelligent technology.
Find out how you can maximise success by contacting a member of the ServiceCX team today.
Find out how to differentiate
your customer service
Through the selective use of integrated applications that, combined with the services of an expert partner, boost your level of efficiency, increase your customer’s access to your business and provides business intelligence that will drive your organisation’s bottom line.
Create a seamless customer experience
ServiceCX can help strengthen your customer’s experience and connectivity by integrating ServiceNow’s Customer Service Management (CSM) platform to connect customer service with other expert teams and resolve issues quickly and proactively.
A robust suite of applications built on a cloud platform, ServiceNow’s CSM, can radically transform how you communicate with your customers. Not only can it automate customer services, deliver security and privacy, and ease regulatory compliance, but it can propel business longevity by meeting the needs of your customers one by one, in a personalised way.
By using Artificial Intelligence, we can personalise your customer’s experience from beginning to end giving them a tailored service that responds and reacts proactively. Using ServiceNow’s CSM, we can leverage your IoT through a dedicated Customer Service Portal, automate common requests via a Virtual Agent, and transform your services to proactively understand and meet your customer needs through a comprehensive Knowledge Management library and specialist forums.
Retain customers with proactive,
You’ve done the hard work; the customer is on your site and they’re interested in your product. But suddenly they stumble. No instant contact. No interactive bot to help. No single system to resolve the customer request across the front and back office operations.
Suddenly a bad review can become the death of a company.
From proactively knowing when customers could be impacted and communicating service updates to ensuring customers are kept informed thus reducing repeat calls; customers expect and demand immediate responses, irrespective of channel.
With over 20 years of experience in the customer service management industry, we at ServiceCX, understand the need to deliver a high-quality customer service experience from start to finish.